The Monsha's Legal
Cancellation & Refunds
Fair policies to ensure a seamless luxury experience for you, and respect for our professionals' time.
At The Monsha's, we strive to deliver an exceptional luxury salon experience right at your doorstep. We value your time as much as we value the effort and dedication of our beauty professionals. To maintain the highest standards of service and ensure fair compensation for our team's travel and blocked schedules, we have established the following Cancellation, Return, and Refund Policy.
Cancellation Policy
If you have booked any service and made the payment using any of our payment options, and you wish to cancel the booking for any reason, you must review your services in the cart and cancel the booking through our platform.
- Standard Cancellation (4 Hours Prior): If you cancel your booking at least 4 hours before the scheduled time of the service, you are eligible for a full refund (excluding any non-refundable token amounts if applicable).
- Delayed Cancellation (Within 4 Hours): In case you delay the cancellation and cancel within 4 hours of the scheduled time, exactly 10% of the total amount shall be deducted as a convenience fee.
- Last-Minute / At-Doorstep Cancellation: If you cancel the services exactly at the end time or after our home services professional has reached your premises, 50% of the total amount will be deducted to make up for the loss of time, travel expenses, and inconvenience caused to both the professional and the company.
Mandatory Confirmation
After cancelling your service on the platform, make sure to give us a call on our official contact number to officially confirm your cancellation. Without verbal confirmation, the professional may still arrive at your location.
Token Amounts & Advance Fees
For high-value bookings, bridal packages, or bulk family services, we often require a Token Amount to lock your preferred time slot and assign our top-tier professionals.
Please note that Token Amounts are strictly Non-Refundable if the service is cancelled at the last minute, right before the service starts, or if the customer is unreachable when the professional arrives at the location. This ensures our professionals are compensated for turning down other potential appointments.
Refund Processing
Approved refunds (after applicable deductions) will be initiated back to your original source of payment (Credit Card, Debit Card, UPI, or Net Banking).
Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your bank's processing timelines.
Post-Service "Return" Policy
Beauty and grooming are highly personalized, non-tangible services. Therefore, services once fully rendered cannot be "returned" and are completely non-refundable.
- If you are dissatisfied with a service, you must raise your concern during the service or immediately to the professional before they leave your premises. We will do our best to rectify it on the spot.
- Complaints raised after the professional has left the location will not be eligible for any refunds.
- Skin reactions or allergies must be disclosed prior to the service. We use premium, tested products, but we are not liable for adverse reactions if allergies were not communicated beforehand.
5. Right to Refuse Service (Safety First)
The safety and dignity of our professionals are paramount. The Monsha's reserves the right to immediately cancel a booking without any refund if:
- The environment provided is deemed unsafe or highly unsanitary for our professional.
- There is any form of misbehavior, verbal abuse, or inappropriate conduct by anyone at the premises.
- The customer demands services beyond the scope of professional beauty treatments.
Need to cancel or reschedule?
We understand that emergencies happen. Reach out to our support team as soon as possible so we can accommodate your needs.